Conditions of Use

Please read our Terms and Conditions carefully as they govern all purchases of goods and services from us.

These Terms and Conditions may be updated at our discretion. These terms may not be altered, supplemented, or amended by the use of any other document(s).

By completing an order in our shopping cart, you are stating that you are in agreement with these terms and conditions.

We at AJB Crafts, Inc. (dba Robin's Nest Monogramming & Personalized Gifts) take pride in the items we sell. We make and sell some of the most desired personalized items available today. When personalizing items we use the utmost care to meet your desires to the best of our ability, thus it is important that you take as much care in reading about the product you are ordering and giving us your personalization instructions. We cannot accept liability for incorrectly personalized items if your instructions were incorrect or not reasonably clear, or if you didn't carefully read the product information (i.e., the website states it's plastic, but you thought it was metal).

We guarantee our personalized products to be free of manufacturing errors or product defects. If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund. Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. All refunds and exchanges must be made within 30 days of receipt.

We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!). Please review your personalization information before submitting your order. Check spelling, dates and names carefully. You are welcome to email us at Service@robinsnestmonogramming.com if you have questions about personalization, before placing your order. Understandably, we are not able to accept cancellations or changes to orders once they are placed, as they immediately are sent into production. NOTE: Robin's Nest Monogramming reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content or material.

Photos & Files - When supplied with less than perfect photographs and digital files, we will attempt to adjust your photo for its best output, however, we do not guarantee color or photo quality of output. Between scan, print and press, colors may shift. We cannot accept responsibility or returns unless we have made an obvious error. Thus, if you send us a photo with trees and bushes in the background, and the print is not exactly the same green as the photo, we cannot take responsibility. Understandably, personalized items cannot be returned. However, if the green is red in our output, we would notice and not send it to you, but in the event something slips through quality control, we will re-make your order. Just notify us in writing (e-mail) within 72 hours of receipt of your order.

Color Matching - Exact color matching cannot be guaranteed with personalized or customized products. Please do not ask for non-standard colors or shades such as soft blue, Vegas gold, periwinkle blue, silver, cherry red, gold, etc. These colors are seen differently by each person and can be nearly impossible to render accurately. If you do request odd colors, we will attempt to come as close as possible to what we think that color is. We do not accept returns because the color is not the shade you assumed.

Errors - Personalized items cannot be returned unless there is a malfunction of parts or a spelling error on our part. For most items we will send a sample graphic via e-mail for your approval, however, resolution and color display varies on all monitors and you must realize the colors you see may not be the colors we see and certainly not be the colors printed. This is not to say that the colors will be wrong, just that shades may differ slightly.

Please check any sample sent for design and spelling to insure correctness. If you approve an item with spelling errors, we cannot be responsible. We do understand that errors happen and try to be as fair as possible, so if you've made an error and need to re-order the product with the correct personalization, we will offer you a 10 - 15% discount depending on the product.

If there is an error on our part, you must notify us by e-mail within 72 hours of receiving your order and we will give you a Return Merchandise Authorization (RMA) number for return. No items are accepted for return without authorization by our office. If you send something back without an accurate RMA # or if your name is not clearly stated on the outside of the box, it will be refused at the post office. Items authorized for return should be shipped back with all its original packaging and insured. At the time of authorization, we will notify you which carrier to use to return the item. The return carrier is at our discretion unless you are paying for return freight. You order will be re-made and re-shipped as quickly as possible. No Refunds will be given.

E-mails - We are not responsible for lost or mis-directed e-mails. If our mail server is down or your mail program rejects mail from us, we have no way of knowing that you sent an email or that you did not receive our email to you. Please check all spam settings on your e-mail client and insure that you are open to receiving mail from us. In the event our hosting server has a problem and is down and e-mails are lost, we cannot accept responsibility. Please be sure your email address is put in the shopping cart accurately. If your email address bounces from the shopping cart, we cannot fill your order and will not be able to contact you. There are times that our production takes place late at night which does not lend to calling customers. E-mail is our preferred source of communication.

Production Time - Most items produced at our facility are made and shipped within 5-7 days, some items 1-2 weeks, however, this is an estimate and may take longer especially during heavy volume time (Holidays, back to school, special events etc.). Any special design requests may take longer. If you need your order by a certain date please make sure to tell us! If we feel we cannot accommodate your request, we will let you know. If under normal circumstances we feel we can meet your date needs, we will continue with the process of your order. We strive to insure your requested delivery date is achieved, however this does not constitute a guarantee. Once your order has been shipped, we are not responsible for carrier delays.

Communication & Changes to your order - It is important that you check your e-mail on a regular basis. We may send samples or have questions pertaining to your order. Delay in your response to us is a delay in production of your order. Once a sample is approved your order process continues. If you request editing or re-design, your order goes back into the art department and may take a few days for re-sampling. We prefer all correspondence is made via e-mail so there is a record for review, fewer errors happen that way. However, please try to keep your emails precise and concise. We request you attempt to give the most accurate info during the order process. We will make our best efforts to alter your personalization after the order has been received, however, we cannot guarantee any changes as it depends on how far the order has progressed.

Payment - All payments are made in advance. Credit Cards are charged prior to production. Checks & Money Orders Received are deposited and must clear prior to production. This can sometimes take up to 10 business days. Returned Checks incur a $ 35.00 surcharge. Note: Starter Checks are not accepted for payment. Any charges not paid will go to collection.

Cancellation Penalty - Once you have placed your order for a personalized product, it is not subject to cancellation. In the event of extenuating circumstances and you must cancel, penalty charges may apply. If the order was just received and not processed in any way there will be no penalty. If your credit card has already been charged and it is in the same day as the charge, there will be a $3.50 processing fee deducted from your refund. If your credit card has already been charged on a prior calendar day, 10% + 3.50 will be deducted from your refund amount as we are charged this by your credit card bank for canceling the charge. If artwork has been done for the product, 25% will be deducted from your refund. If a print has been made 50% will be deducted. If your item has already been created 80% will be deducted.

Our Right to Cancel or Refuse Service We reserve the right to cancel your order at no penalty to you for any reason. We reserve the right to refuse orders that are of an adult or pornographic nature. We reserve the right to refuse orders that are in a different language if we cannot find the meaning, or find the meaning to be inappropriate. We reserve the right to refuse orders from outside of the United States. We will not ship to a freight forwarder.

Professional Photography - We require that all professional photographs are accompanied by the photographer's release. Please do not send professional photographs without said release. Any professional photograph sent to us without a release will not be returned unless you send us a self addressed stamped envelope. Web images. Just because an image is on the world wide web, does not mean it is public domain. Please do not send images that you have copied off the web unless you have permission to use it. Most web images are low resolution and are not print quality this includes images from your online photo album.

Copyrighted and Trademarked Images - We require that all copyrighted and trademark images or files be accompanied by the license owner's release.

CUSTOMER REPRESENTS AND WARRANTS: THAT HE/SHE IS THE OWNER OF THE PHOTOGRAPH (OR HAS PERMISSION); THAT IT IS NOT A COUNTERFEIT OR STOLEN ITEM; THAT IT DOES NOT INFRINGE ANY THIRD PARTY'S COPYRIGHT, LICENSE, PATENT, TRADEMARK, TRADE SECRET OR ANY OTHER PROPRIETARY RIGHTS OR RIGHTS OF PRIVACY; THAT THE PHOTO DOES NOT VIOLATE ANY LAW, STATUTE, ORDINANCE OR REGULATION (INCLUDING WITHOUT LIMITATION THOSE GOVERNING IMPORT/EXPORT CONTROL, CONSUMER PROTECTION, UNFAIR COMPETITION, ANTI-DISCRIMINATION OR FALSE ADVERTISING); THAT THE PHOTO WILL NOT BE OBSCENE OR CONTAIN CHILD PORNOGRAPHY; AND THAT THE PHOTO SHALL NOT CREATE LIABILITY FOR AJB Crafts Inc.. CUSTOMER AGREES TO INDEMNIFY AND HOLD AJB Crafts, Inc., ITS SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, AGENTS AND EMPLOYEES, HARMLESS FROM ANY CLAIM OR DEMAND, INCLUDING BUT NOT LIMITED TO REASONABLE ATTORNEY'S FEES, MADE BY ANY THIRD PARTY DUE TO OR ARISING OUT OF CUSTOMER'S BREACH OF THIS AGREEMENT AND/OR CUSTOMER'S VIOLATION OF ANY LAW OR THE RIGHTS OF ANY THIRD PARTY. WE ALSO RESERVE THE RIGHT TO REFUSE TO PROCESS ANY ORDER WE DEEM TO BE OFFENSIVE IN ANY MANNER.

Security/Privacy - Your Security is important to us. Your information is kept in the secure shopping cart until your order has shipped and then it is deleted. We do not engage in spamming practices. We do not sell, lend or share our customer list with anyone. If you have agreed to receive our newsletter announcing new items or extending special discounts to our subscribers then you will receive mail from us usually on a monthly basis. You have the option of unsubscribing from our newsletter at any time. There is always an unsubscribe link at the bottom of each newsletter. Otherwise, your information is used solely for your order process and obtaining information from you pertaining to your order. These terms may be amended by us at any time, so it's best to check back prior to placing your order. We are always thrilled to personalize your day and do our utmost to insure your satisfaction!

Use of the Website - BY ENTERING, ACCESSING AND/OR USING THE ROBINSNESTMONOGRAMMING.COM WEBSITE ("WEBSITE"), YOU ACCEPT AND AGREE TO BE BOUND BY THESE TERMS OF USE ("Terms"). The term "User(s)" in these Terms refers to visitors who simply browse the Website and those who register with the Website. Acceptance of these Terms create a binding contract between you and AJB Crafts, Inc. (dba Robin's Nest Monogramming & Personalized Gifts), the owner of the Website. Your use of the Website and Robin’s Nest personalized products and personalization services (collectively, "Service(s)") is entirely conditioned on and subject to your compliance with these Terms. If you do not agree to these Terms, then you should leave the Website and discontinue use of the Services immediately. Please read these Terms carefully and thoroughly, as they create a binding contract.

Limited License - Subject to the Terms stated herein, AJB Crafts Inc. grants you a limited, revocable, and nonexclusive license to the access and use the Website and Service for personal, non-commercial use only. The Terms do not authorize you to collect, aggregate, copy, duplicate, reproduce, transmit, display, produce, perform, distribute, sell, license, or create derivative works of any portion of the Website and Service, without the express written permission of AJB Crafts Inc. Moreover, you are not authorized to compile or republish the content in any form. You agree to not decompile, disassemble, reverse engineer, or otherwise attempt to discover the source code for this Website and Service. In addition, you shall not use robots, spiders, and manual or automated software or scripts, or data mining or similar data extraction tools to access, scrape, crawl or spider the Website. A limited exception to the prohibition is granted to internet search engines and non-commercial archives.

Intellectual Property Rights - The Website contains intellectual property rights owned by AJB Crafts Inc. and other third parties. Any unauthorized use of the Website may violate or infringe upon the intellectual property rights of AJB Crafts Inc. or a third party. Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs and written and other materials that are part of this site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by AJB Crafts Inc., and are protected by U.S. and international copyright laws and treaties. The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of AJB Crafts Inc. and is also protected by U.S. and international copyright laws.

Rules of Conduct for Users - BY ACCESSING THIS WEBSITE OR USING THIS SERVICE, YOU REPRESENT AND WARRANT THAT YOU WILL ABIDE BY AND COMPLY WITH THE TERMS CONTAINED HEREIN, INCLUDING THE FOLLOWING RULES OF CONDUCT FOR USERS:

1. You shall use the Service at your own risk.
2. While not condoned or allowed under these Terms, the Website may contain material you feel is offensive or inappropriate, and you are solely responsible for such exposure.
3. The Website may not be used for any illegal or unauthorized purpose, and you agree to comply with all applicable laws regarding online conduct and acceptable content.
4. You shall not take any action on the Website that would disrupt, damage, or harm the Service.
5. If you are a registered user, then you are solely responsible for your account, including any activity undertaken under your username and password. You agree to notify Robin's Nest Monogramming promptly if there is an unauthorized use or access to your account, or any other breach of security.
6. You alone are responsible for your conduct and materials or content you submit, display or post on the Service.
7. You are not allowed to harvest, create, send or distribute any unwanted or unsolicited email or communications to Users, or otherwise violate any anti-spamming laws.
8. The collection and harvesting of private or personally identifiable information is strictly prohibited.
9. If applicable, you agree to abide by the Consumer Review Posting Policy.

Use of Website and Services at own Risk - You are solely responsible for your actions on the Website and Service, and for any content that is submitted, accessed, downloaded, linked to, or retrieved from or through the Website or Service. You expressly agree that you bear all risk related to your use of the Website and Service.

No Warranty - To the extent local law does not allow limitations on warranties, this provision may not apply in its entirety. Use of this Website and Service is at your own risk. The Website and Service are provided "as-is. AJB Crafts Inc., AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AND AGENTS (PARTIES") EXPRESSLY DISCLAIM ANY AND ALL REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND OWNERSHIP. AJB Crafts Inc. PARTIES DO NOT REPRESENT OR WARRANT THE ACCURACY, RELIABILITY, TIMELINESS, OR COMPLETENESS OF THE WEBSITE OR SERVICE, OR THAT THE WEBSITE AND SERVICE ARE FREE FROM ANY VIRUSES, ERRORS, BUGS OR OTHER HARMFUL COMPONENTS.

Notification of Copyright Infringement - If you are a copyright owner or an agent thereof and believe that any content on the Website infringes upon your copyrights, you may submit a notification pursuant to the Digital Millennium Copyright Act ("DMCA") by providing AJB Crafts Inc. with the following information in writing:

1. Physical or electronic signature of the person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed upon;
2. Identification of the copyrighted work claimed to have been infringed upon, or if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled and
4. Information reasonably sufficient to permit the service provider to contact you, such as an address, telephone number, and, if available, an electronic mail address;
5. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law; and
6. A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Any notifications of claimed copyright infringement must be sent to Angela Butler, AJB Crafts Inc., 1604 A Hughes Road; Madison, AL 35758.

At Robin's Nest Monogramming's sole discretion, we may terminate and close the accounts of users who are offenders or infringers. In addition, Robin's Nest Monogramming reserves, at its sole discretion, the right to limit or restrict access or otherwise terminate and close the accounts of any users who infringe upon the intellectual property or other proprietary rights of third parties.

General Contractual Clauses

a. LIMITATION OF LIABILITY: To the extent your local law does not allow the limitation of liability, then this provision may not apply in its entirety. To the fullest extent provided under the law, AJB Crafts Inc., including its officers, directors, employees, affiliates, and agents have no obligation or liability to you or any third party, whether arising in contract, warranty, tort, (including negligence, product liability, or otherwise) for any direct, indirect, incidental, exemplary, punitive, special, or consequential damages (including any loss of data, revenue or profit) arising out of or with your use of this Service, the Website, any content submitted by you or any content submitted by other users, registered or not, even if you have been advised of the possibility of such damages. Notwithstanding anything to the contrary contained herein, the company's liability to you for any cause of action whatsoever, and regardless of the action, will at all times be limited to injunctive relief only, and you are not entitled to damages of any kind, unless otherwise permitted by law.

b. INDEMNIFICATION: You agree to indemnify, defend, and hold AJB Crafts Inc., and its officers, directors, subsidiaries, affiliates, parents, assigns, agents, service providers, suppliers, and employees, harmless from and against any and all losses, claims, liabilities, demands, including reasonable attorneys' fees and costs, made by any third party arising out of or related to your use of the Website or Service, including but not limited to any content submitted by you, your violation of these Terms, any damage you caused to another, your breach of the representations and warranties, and the violation of the rights of another. These obligations survive these Terms and your use of the site.

c. TERMINATION: Your access and use of the Website and Service is at the sole discretion of AJB Crafts Inc. AJB Crafts Inc. may remove any content and/or terminate your access without notice for any reason, and AJB Crafts Inc. is not liable for any such termination.

d. MISCELLANEOUS PROVISIONS

Governing Law/Venue: These Terms shall be governed by and construed in accordance with the laws of the State of Alabama. The state and federal courts in Alabama, specifically, the United States District Court for the Northern District of Alabama, shall be the exclusive forum and venue for any disputes that arise under or are related to these Terms. You hereby consent to personal jurisdiction in Alabama.

Entire Agreement: These Terms reflect the entire agreement between you and AJB Crafts Inc. You may be subject to additional terms and conditions when you submit, download, access, or use third-party content.

For more information about Robinsnestmonogramming.com or these Terms, please contact:

Robins Nest Monogramming & Personalized Gifts, 1618 Hughes Road Madison, AL 35758

Email: service@robinsnestmonogramming.com